Google really doesn't listen!
A friend of mine who manages a BIG PPC account with Google told me the other day (over a beer) that when he sends an enquiry to Google about some random account management issue, if he telephones, there will be a 30% chance? they will actually pick up the phone. It takes on average 5 different conversations to resolve the problem.
So thats? about 15 ‘no contact’ calls to fix an issue.
If he emails, he gets a response between 3 and 12 days. These responses are generally generic, so he usually has to email back and query Google’s response between 2 and 4 times,? which takes another 3 to 12 days to get a reply on per query.
So thats at least 15 days for a useful answer.
BUT… if Google have an outstanding invoice with my buddy, they chase every day and often twice a day. When he responds to the Googler chasing the money, 4 out of 5 times he doesn’t get a reply from his contact. So the other month, he was put on final reminder!
Conslusion: Google have? really bad customer service. But we know that of course.?? 
BTW – Bing do care and believe it or not they do have attentive and helpful customer service staff, I just hope they win more market share!
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