Comments on: Google – give me your money and don’t complain http://www.nickgarner.co.uk/random/google-give-me-your-money-and-dont-complain-1624.html SEO | Online PR | Marketing | Social Media Thu, 17 Nov 2011 13:55:59 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: pantelee http://www.nickgarner.co.uk/random/google-give-me-your-money-and-dont-complain-1624.html/comment-page-1#comment-48602 pantelee Tue, 22 Mar 2011 22:28:42 +0000 http://?p=1624#comment-48602 That’s so very true. I used to manage one the biggest travel PPC accounts in Ireland some time ago, and experienced exactly the same thing. Due to the nature of the account (was working agency side) we had a dedicated support team (including optimisation “experts”, business development consultants, etc) at Google. Even so, there were many times (usually when we needed advice them the most) that we got generic or canned answers. Usually we had to chase them around in order to get a proper answer or had to find the answers/workarounds ourselves. Yahoo "customer service" was non-existent as they either knew nothing about PPC or didn't bother at all. Funnily enough, as we were running campaigns in Ireland, the UK and the US, no one was taking responsibility and we were usually transferred from Ireland, to the UK and from there to their US operations in order to get some help. Most probably the worst CS ever... Microsoft/Bing on the other hand offered the friendliest and most reliable service whilst working closely with the big three, which was a nice surprise. They even called you back if they couldn't provide an answer on the fly, kept calling back until everything was resolved, and sent a short survey about “your experience” after every single ticket opened. Enough said – Bing wins That’s so very true. I used to manage one the biggest travel PPC accounts in Ireland some time ago, and experienced exactly the same thing. Due to the nature of the account (was working agency side) we had a dedicated support team (including optimisation “experts”, business development consultants, etc) at Google. Even so, there were many times (usually when we needed advice them the most) that we got generic or canned answers. Usually we had to chase them around in order to get a proper answer or had to find the answers/workarounds ourselves.

Yahoo “customer service” was non-existent as they either knew nothing about PPC or didn’t bother at all. Funnily enough, as we were running campaigns in Ireland, the UK and the US, no one was taking responsibility and we were usually transferred from Ireland, to the UK and from there to their US operations in order to get some help. Most probably the worst CS ever…

Microsoft/Bing on the other hand offered the friendliest and most reliable service whilst working closely with the big three, which was a nice surprise. They even called you back if they couldn’t provide an answer on the fly, kept calling back until everything was resolved, and sent a short survey about “your experience” after every single ticket opened.

Enough said – Bing wins

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